FAQs

Q: How much is shipping?
A: We offer free Worldwide Shipping, so there are no additional shipping costs on your end.
Q: How do I cancel my order?
A: At The Waterfall Room we aim to fulfill all orders in a timely manner.  While we cannot cancel an order that has already been placed.  We are able to offer a refund or exchange in accordance with our 30-day money back guarantee.  If you would like to cancel or return your item.  Simply reach out to us within 30-days of when your order was placed and receive a full refund, no questions asked.
Q: When will I receive my items?
A: We aim to have all orders fulfilled within 7-10 days of when they are placed.  If there is a delay in your order.  Please reach out to our customer support and we will assist you.
Q: Do you offer package tracking?
A: Yes, simply input your tracking number into our tracking tool to see exactly where your package is located.